FAQs
Frequently Asked Questions
Customers
To place an order, simply browse our products, select the items you want, and proceed to checkout. Follow the easy steps to complete your purchase
We accept various payment methods, including credit/debit cards, Apple Pay, Zapper, MobiCred, PayPal, and other secure payment options. Your financial details are always protected
Absolutely. We prioritize the security and privacy of your information. Our platform uses advanced encryption to safeguard your personal details. Check our Privacy Policy for more details.
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can initiate a return within a specified period. Check our Returns and Refunds Policy for more details.
Once your order is shipped, you’ll receive a tracking number. Use this number on our courier partners tracking page to monitor the status and location of your package.
Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on your location.
Suppliers
If you’re interested in becoming a supplier for Zaptly, please visit our Supplier Membership Pricing page to choose the Membership Package that aligns best with your business needs and then follow along and fill in the Supplier Registration form which will be reviewed within 24 hours. If your application is successful, you will receive the next steps for your onboarding via email.
We are looking for exportable quality South African made products that align with our brand
We have strict quality control measures in place. Our team ensures that products meet our standards before they are listed on our platform.
Yes, we welcome partnerships with suppliers of all sizes. Our goal is to offer a diverse range of products to our customers.