Refund & Returns
Refund & Returns
Cancellations:
A customer may cancel an order within 24hrs of placing the order.
Returns Policy:
If a customer has changed their mind or is unhappy with the purchase, they can return the purchase by logging a return on the website, except where there is a stipulation for no returns on the Product Page. Products will only be considered for return if still in its original packaging and unused, with all accessories intact. Customers must log a return within 7 days of receipt of order. We will collect the order from the customer free of charge. Correspondence once a return is logged will be through the email address returns@zaptly.com
On return of purchase as stipulated above, once inspected and approved for refund, a customer will have the purchase price either:
- Credited to their Zaptly account or
- Refunded
Where a customer is returning the product due to the:
- The wrong order being delivered (colour, size, ect)
- The goods are damaged or defective goods,
A customer must log the return on the website, once the return has been approved, we will collect the order free of charge. The customer can choose to opt for
a) the order to be replaced (free of charge) with the correct item/s or
b) have their Zaptly account credited with the purchase price or refunded.
In the instance where goods are returned due to the above, the Supplier is liable for a (R150) Returns Fee (this is a flat rate to mitigate the additional courier charges and administrative burden incurred) which will be deducted from the Supplier’s account before any withdrawals are authorized.
Where the above is identified as a Supplier liability, the Supplier will be liable for the returns and replacement costs. Where it is identified that the goods were damaged on transit, the courier company will be liable for this cost.
Exchanges:
Exchanges can be requested before the order is shipped, for colour or size. If approved the exchanged order will be shipped.
If an Exchange is not approved due to it already being shipped for delivery, the customer has the option of logging a return once the order is delivered, request a Zaptly Credit and purchase the required product.