On receipt of the purchase order, the Supplier must prepare the order for collection.

The supplier must attend to the completion of the sale by provision of the exact product, inventory identification (SKU) as depicted on Zaptly. No substitution must be made unless authorized by the Provider.

All products, including perishable goods and fragile items (wine, glass, etc) must be sufficiently and suitably packaged to prevent in-transit damage, and to ensure it reaches the customer in good order.

Ensure that the Zaptly branding provided (digital logo) is printed as a sticker and placed onto the outer packaging (packaging stickers can be downloaded from the Store Manager Dashboard>Knowledgebase>Packaging Stickers)

The Provider has prepared guidelines for sizes, materials and placement of the branded logos. The courier will not handle any package that does not have a Zaptly logo affixed to it.

The Supplier must have the order ready in time for the courier to collect, that is: within 7 working days of the order receipt.

A penalty of 10% percent will be charged to the supplier for any order that is notdispatched within the required time frame unless:

1. the Provider is informed about delays within 48 hours of receipt of the order, or
2. if the lead time for manufacture of a product is specified on the product page.

This is to ensure reliability and trust is built with the customer. This trustworthy culture is part of the Zaptly’s brand and will lead to greater traction in the market. Therefore, we need to ensure that all parties uphold the image of the site, by keeping to quality standards of expectation in product, delivery times, and customer satisfaction as promised to the end consumer.

As per clauses indicated- the Supplier will accept the:

1. Cancellation of order within 24hrs of an order being placed.
2. Return of an order if the customer no longer wants the order within 7 days period of receipt of delivery, unless otherwise stipulated.
3. Return of an order due to defect or wrongful order having been processed and delivered.
4. An Exchange request, before an order is shipped.

Summary allowance of maximum days for processes (21 days):

1. 7 days for pick up (unless stated otherwise by Supplier)
2. 7 days for delivery
3. 7 days for returns (unless stated otherwise by Supplier)